you guys are doing a great job at answering my inquiries since stepping up to help out. You even are trying to figure out how to handle trolls..lol Thanks Carolyn <3 Plokk D Rainbo

> Getsatisfaction.com is a great site. I'll try to check in on it when I
> can, but the most efficient method to get help with anything on
> Tribe.net is to simply write to help@tribe.net

I would tend to assume that, but let's say that Tribe goes offline, as it has before, and users have questions. Now there is a place for those questions to be answered, and as the gentleman at Ma.gnolia can tell you, that fact can do a lot for user relations, even under the most dire circumstances.

In the case of Ma.gnolia, as you might have heard, the whole site went *poof* irreversably; most of the user bookmarks aren't coming back. Something that I think that most of us can agree is much, much worse than any snafu that Tribe has ever experienced. But the owner of that site (Larry Halff) happened to be over on GetSatisfaction when worried users started asking questions, and was at least able to tell them what went wrong. The response he got wasn't uncritical, but it was an understanding one, and a lot of users were willing to give him a second chance. It's when all that people can do is sit and stew that they tend to get more hostile than they otherwise would. There is one particular forum where people will tend to talk about Tribe during outages - no need to name the place here - and in general, it's not a friendly place. GS tends to bring out a much nicer crowd.

By the way, just to make certain that there is no misunderstanding, in response to your point over on GS

> If you have had content removed and wish to appeal the decision,
> please write to help@tribe.net and we will work with you to restore
> your content if necessary.

I have not had any of my content removed by Tribe and personally have no complaints of that nature against the company. In fact, there is nothing that I can think of, right now, that really could unambiguously be called a complaint of mine against the company. There are features missing from our accounts here that I would like, but they aren't anything that I haven't been able to work around, and that's a completely different subject, anyway.

As far as I'm concerned, we're cool, and I hope Tribe feels the same way. I just saw this as being something that would be good for the site, and had been very surprised to see no section for Tribe over on GS. I wondered if maybe Tribe hadn't heard of that site, yet, or maybe this had been an oversight, and either way, saw this as being something easily fixed. When I'm a lot more awake and have a little time, I'll send you a PM with a link to one of the discussions I alluded to, above, and I think you'll agree that it's bad for Tribe if these are the only voices heard during an outage. Maybe even very bad - and during the last prolonged outage, that came very close to being the case.

I'd post the specifics here, but you know what happens when trolls are named in public. Nobody needs that headache.